Refund policy

Updated and effective as of May 7, 2026.

Cancellations and Refunds

Each kit is manufactured and packed to order, and the production and packaging schedule is influenced by demand. With that in mind we may need to start ordering parts for your kit once you place your order. Order cancellations will be charged a 15% cancellation fee to cover parts costs.

If you change your mind once a kit has shipped and want to send it back to us there will be a 25% restocking fee applied to your refund. Kits that have been partially assembled are not returnable or refundable. If you wish to change your unshipped order to a different kit, we will grant you a store credit for the cost of your original order and waive the cancellation fee. You must start your return within 30 days of purchase, and we must receive the item in perfect condition within ten days of us accepting the return. We reserve the right to refuse returns on damaged items, or more than 30 days after purchase.

To start a return, you can contact us at info@bottlehead.com. Please do not send returns without having spoken with us to receive a return authorization.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damage and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and kits that have been partially assembled. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

We are unable to process returns more than 30 days after the purchase date.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bottlehead.com.